Shy
Garcia
Business Operations Professional
Creative & Design Technologist
Summary
A cross-functional operations specialist covering administrative support, finance and treasury, compliance and audit, HR, and customer care — the essential work that keeps an organisation running smoothly. Holds a Master of Information Technology in Enterprise Management, bringing a systems-level view of how technology and operations fit together, and applies that same instinct outside the office through self-taught web design and development, as well as digital illustration work — proof that "keeps everything running" and "builds things from scratch" come from the same place.
Education
| Degree | University |
|---|---|
| Master of Information Technology in Enterprise Management | University of South Australia |
| Graduate Certificate in Information Technology | University of South Australia |
| Bachelor of Science in Hospitality Management | Colegio de San Juan de Letran |
Competencies
Administrative Support & Office Operations
Finance & Treasury Operations
Compliance, Audits & Quality Assurance
General HR & Recruitment Support
Customer Care & Conflict Resolution
Web Design & Development
Digital Illustration & Visual Design
Experience
CS & BD Officer | Australian Workplace Training | PRESENT
Support business development initiatives to grow enrolments and strengthen the institution's market presence.
Build and maintain relationships with students, partners, and stakeholders to support retention and referrals.
Contribute to administrative and reporting processes supporting compliance with education sector requirements.
Administrative Officer | Grace Care SA
Manage daily office operations, including calendar coordination, correspondence, records management, and meeting minutes, ensuring audit readiness at all times.
Process invoices, purchase orders, and petty cash reconciliations with a high standard of accuracy and financial accountability.
Prepare compliance documentation for audits and regulatory submissions, maintaining strict confidentiality.
Support recruitment and onboarding functions, including contract preparation, induction coordination, and HR record maintenance.
Chat, E-mail & Voice Teammate | TaskUs, Inc.
Resolved high-volume customer inquiries across chat, email, and voice channels, achieving a 96% resolution rate and 98% customer satisfaction score.
Processed orders and payments while maintaining accurate transaction records.
Monitored platform performance and escalated issues to the appropriate teams in a timely manner.
CSA – Teller & New Accounts | Robinsons Bank Corporation
Managed cash vaults and ATMs with daily transaction totals exceeding USD 300,000.
Trained new employees on banking policies and procedures, contributing to improved operational efficiency.
Supported branch officers in daily operations to ensure consistent workflow.
Analysed customer profiles to identify opportunities for relevant product and service recommendations.
Clerk II, Administrative Staff | DND – Government Arsenal
Provided administrative support to the Administrative Superintendent, Director, and Chief Legal Officer, including travel arrangements, scheduling, correspondence, and meeting minutes.
Supported recruitment efforts from job posting through interview coordination and onboarding.
CSR – Teller | Metropolitan Bank & Trust Company
Balanced daily cash vaults with totals exceeding USD 650,000.
Processed over 300 daily transactions, including deposits, withdrawals, and check encashments.
Enforced internal controls to maintain compliance and safeguard company assets.
References
Available upon request.
© 2026 Shy Garcia — all rights reserved.
Shy
Garcia
Business Operations Professional
Creative & Design Technologist
Summary
A cross-functional operations specialist covering administrative support, finance and treasury, compliance and audit, HR, and customer care — the essential work that keeps an organisation running smoothly. Holds a Master of Information Technology in Enterprise Management, bringing a systems-level view of how technology and operations fit together, and applies that same instinct outside the office through self-taught web design and development, as well as digital illustration work — proof that "keeps everything running" and "builds things from scratch" come from the same place.
Education
| Degree | University |
|---|---|
| Master of Information Technology in Enterprise Management | University of South Australia |
| Graduate Certificate in Information Technology | University of South Australia |
| Bachelor of Science in Hospitality Management | Colegio de San Juan de Letran |
Competencies
Administrative Support & Office Operations
Finance & Treasury Operations
Compliance, Audits & Quality Assurance
General HR & Recruitment Support
Customer Care & Conflict Resolution
Web Design & Development
Digital Illustration & Visual Design
Experience
CS & BD Officer | Australian Workplace Training | PRESENT
Support business development initiatives to grow enrolments and strengthen the institution's market presence.
Build and maintain relationships with students, partners, and stakeholders to support retention and referrals.
Contribute to administrative and reporting processes supporting compliance with education sector requirements.
Administrative Officer | Grace Care SA
Manage daily office operations, including calendar coordination, correspondence, records management, and meeting minutes, ensuring audit readiness at all times.
Process invoices, purchase orders, and petty cash reconciliations with a high standard of accuracy and financial accountability.
Prepare compliance documentation for audits and regulatory submissions, maintaining strict confidentiality.
Support recruitment and onboarding functions, including contract preparation, induction coordination, and HR record maintenance.
Chat, E-mail & Voice Teammate | TaskUs, Inc.
Resolved high-volume customer inquiries across chat, email, and voice channels, achieving a 96% resolution rate and 98% customer satisfaction score.
Processed orders and payments while maintaining accurate transaction records.
Monitored platform performance and escalated issues to the appropriate teams in a timely manner.
CSA – Teller & New Accounts | Robinsons Bank Corporation
Managed cash vaults and ATMs with daily transaction totals exceeding USD 300,000.
Trained new employees on banking policies and procedures, contributing to improved operational efficiency.
Supported branch officers in daily operations to ensure consistent workflow.
Analysed customer profiles to identify opportunities for relevant product and service recommendations.
Clerk II, Administrative Staff | DND – Government Arsenal
Provided administrative support to the Administrative Superintendent, Director, and Chief Legal Officer, including travel arrangements, scheduling, correspondence, and meeting minutes.
Supported recruitment efforts from job posting through interview coordination and onboarding.
CSR – Teller | Metropolitan Bank & Trust Company
Balanced daily cash vaults with totals exceeding USD 650,000.
Processed over 300 daily transactions, including deposits, withdrawals, and check encashments.
Enforced internal controls to maintain compliance and safeguard company assets.
References
Available upon request.
© 2026 Shy Garcia — all rights reserved.